Payment Policy

Accepted Payment Methods

At Panowings, we accept the following payment methods for your convenience:

  • Credit Cards (Visa, MasterCard, American Express)
  • Debit Cards
  • PayPal
  • Apple Pay
  • Google Pay
  • Bank Transfers (for orders over CA$500)

Currency and Pricing

All prices on our website are listed in Canadian Dollars (CA$). International customers will be charged in CA$, and the final amount in your local currency will depend on your card issuer's exchange rate at the time of processing.

Please note that:

  • Prices shown include applicable Canadian sales tax (GST/HST)
  • Additional customs duties and taxes may apply for international orders
  • Currency conversion fees may be charged by your payment provider

Payment Security

Your payment security is our top priority. We implement the following measures to protect your financial information:

  • SSL encryption for all payment transactions
  • PCI DSS compliance for credit card processing
  • Secure payment gateway integration
  • Regular security audits and updates
  • No storage of complete credit card information on our servers

Order Processing

Our order processing procedure includes:

  • Immediate payment verification upon order placement
  • Order confirmation email sent within 15 minutes
  • Processing time of 1-2 business days
  • Shipping notification with tracking information

Orders are only processed after successful payment confirmation.

Payment Verification

For your security, we may occasionally require additional verification for:

  • Orders exceeding CA$1,000
  • Multiple orders to the same address
  • International shipments
  • Unusual payment patterns

In such cases, our customer service team will contact you directly at the email address provided during checkout.

Billing Issues

If you encounter any billing issues:

  • Contact our customer service team immediately
  • Email: ask@panowings.com
  • Phone: +1 604-423-1325
  • Response time: within 24 hours on business days

Refunds and Chargebacks

Our refund policy includes:

  • Refunds processed within 5-10 business days
  • Original payment method used for refunds
  • Shipping costs refunded for defective items
  • Processing fees non-refundable for cancelled orders

For detailed information about returns and refunds, please refer to our Returns Policy.

Business Accounts

For business customers:

  • Corporate account options available
  • Bulk order discounts
  • Net-30 payment terms (subject to approval)
  • Custom billing arrangements

Contact our business sales team at ask@panowings.com for more information.

Policy Updates

This payment policy was last updated on February 10, 2025. We reserve the right to modify these terms at any time. Any changes will be posted on this page with an updated revision date.